If you are not completely satisfied with your purchase, you can return the product to us and we will either replace it, credit your account or refund you, subject to the terms below.
This applies to products bought from KASIH.
In general, you can return an unwanted product to us at no charge, provided:
- it is undamaged and unused, with the original labels still attached;
- it is in the original packaging, which must be undamaged and in its original condition.
- you log a return within 30 days of delivery to you of the unwanted product. After 30 days, you can only return a product if it is defective within 6 months from delivery.
We will collect the product from you at no charge. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.
Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return or refund you.
Please be aware that refunds can take 5 – 10 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition.